Last Updated: August 31, 2026
Nexelly (“Nexelly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through https://nexelly.com/ (the “Website”).
This Privacy Policy explains what personal information we collect, how we use it, how we disclose it, how we protect it, your privacy choices and rights, and how you can contact us about our privacy practices.
By using the Website, creating an account, placing an order, subscribing to communications, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information generated automatically when you use the Website, and information we may receive from service providers or other sources.
A. Information You Provide Directly
Depending on how you interact with Nexelly, we may collect:
- First and last name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account username and password
- Order information
- Products purchased or considered
- Payment-related information
- Customer service communications
- Information submitted through contact forms
- Reviews, comments, or other content you voluntarily submit
- Marketing preferences
- Newsletter or promotional subscription information
- Information you provide when requesting assistance with an order or account
When you place an order, we may also collect information necessary to process and fulfill that transaction, such as your shipping and billing details and information concerning the products you purchase.
B. Payment Information
Payments made through the Website may be processed by third-party payment processors.
Depending on the payment methods enabled on the Website, your payment information may be collected and processed directly by the applicable payment provider rather than stored directly by Nexelly.
- Stripe, PayPal, etc.
We recommend reviewing the privacy policy of the payment provider you use for additional information about how it handles payment information.
C. Information Collected Automatically
When you visit or use our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages viewed
- Products viewed
- Search activity on the Website
- Referring website or webpage
- Date and time of visits
- Time spent on pages
- Links clicked
- Website interactions
- Cart and checkout activity
- Error and diagnostic information
- Information about how you navigate and use the Website
Some of this information may be collected through cookies, pixels, tags, web beacons, log files, and similar technologies.
2. How We Use Your Information
We may use personal information for purposes including:
Order Processing and Fulfilment
We use information to:
- Process and complete purchases
- Process payments
- Confirm orders
- Provide order confirmations
- Ship products
- Provide delivery updates
- Handle returns, refunds, and exchanges
- Provide customer support
- Maintain purchase records
Website Operations
We may use information to:
- Operate and maintain the Website
- Provide requested features
- Maintain shopping carts and customer accounts
- Remember preferences
- Improve website functionality
- Diagnose technical problems
- Prevent abuse and unauthorized activity
Customer Service
We may use your information to:
- Respond to questions
- Resolve complaints
- Assist with orders
- Respond to requests concerning accounts or personal information
- Communicate with you about transactions
Security and Fraud Prevention
We may use information to:
- Detect fraudulent transactions
- Prevent unauthorized access
- Protect our Website
- Investigate suspicious activity
- Protect customers, employees, and our business
- Enforce our policies
Marketing and Communications
Where permitted by applicable law, we may use your information to send:
- Promotional emails
- Product announcements
- Special offers
- Shopping-related communications
- Other marketing communications
You can unsubscribe from promotional emails by using the unsubscribe mechanism included in the email.
Unsubscribing from marketing communications does not necessarily stop transactional communications, such as order confirmations, shipping notifications, account notices, or other messages necessary to provide services you requested.
Analytics and Improvement
We may use information to understand how visitors use our Website and to improve:
- Website navigation
- Product presentation
- Checkout experience
- Website performance
- Marketing effectiveness
- Customer experience
- Product offerings
3. Cookies and Similar Technologies
Nexelly may use cookies and similar technologies to operate and improve the Website.
Cookies are small data files stored on your device that can allow a website to recognize your browser and remember certain information. Cookies may be used for shopping-cart functionality, preferences, analytics, security, and other website functions.
Types of Cookies We May Use
Essential Cookies
These cookies may be necessary for core Website functions, including:
- Shopping cart functionality
- Checkout
- Login and account functionality
- Security
- Session management
Functional Cookies
These cookies may remember preferences and improve your experience.
Analytics Cookies
These may help us understand Website traffic, visitor behavior, and Website performance.
Advertising or Marketing Technologies
If we use advertising or remarketing technologies, these technologies may collect information about your browsing activity to help measure campaigns or display relevant advertising.
- Google Analytics
You can also control certain cookies through your browser settings. However, disabling cookies may affect some Website functionality.
4. How We Share Personal Information
We do not share personal information indiscriminately. We may disclose information to third parties when reasonably necessary to operate our business, provide services, process transactions, comply with legal obligations, or for other purposes described in this Privacy Policy.
Depending on how you use the Website, categories of recipients may include:
Service Providers
We may use third-party companies to help us operate our business, including providers that assist with:
- Website hosting
- Ecommerce functionality
- Payment processing
- Order fulfillment
- Shipping
- Email delivery
- Customer support
- Fraud prevention
- Analytics
- Marketing
- Website security
- Information technology
These providers may have access to personal information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law.
Shipping and Fulfillment Providers
We may provide information such as your name, shipping address, email address, telephone number, and order information to shipping or fulfillment providers when necessary to deliver your order.
Payment Providers
Payment-related information may be shared with payment processors to authorize and complete transactions, prevent fraud, and provide payment services.
Legal and Regulatory Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to legal process
- Respond to governmental requests
- Enforce our agreements
- Protect our rights
- Protect the safety of customers or others
- Detect or investigate fraud or security issues
Business Transfers
If Nexelly is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Sale or Sharing of Personal Information
Important: This section must accurately reflect Nexelly’s actual practices.
We may use third-party services for analytics, advertising, marketing, or other functionality. Depending on how these services operate, certain disclosures may constitute “selling” or “sharing” personal information under particular state privacy laws, even when no money is directly exchanged.
If Nexelly engages in activities legally considered a sale or sharing of personal information, we will provide applicable notices and opt-out mechanisms required by law.
For California residents, applicable California privacy rights may include the right to opt out of the sale or sharing of personal information for certain purposes. California regulations specifically address notices and opt-out mechanisms concerning sale/sharing.
Confirm whether Nexelly uses Google Ads, Meta Pixel, TikTok Pixel, advertising networks, retargeting services, data brokers, or other technologies that may trigger “sale” or “sharing” definitions.
6. Categories of Personal Information
Depending on your interaction with Nexelly, the categories of personal information we may collect include:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, account identifiers |
| Commercial Information | Products purchased, order history, transaction information |
| Internet/Network Information | IP address, browser information, device information, browsing activity |
| Geolocation Information | Approximate location derived from IP address |
| Account Information | Username, account information and preferences |
| Customer Communications | Messages, inquiries, reviews, and support communications |
| Inferences | Preferences or interests inferred from Website interactions |
| Payment Information | Payment-related information processed through payment providers |
We collect only information reasonably necessary for the purposes described in this Privacy Policy and as otherwise permitted by applicable law.
7. Sources of Personal Information
We may obtain personal information from:
Directly From You
For example, when you:
- Create an account
- Place an order
- Subscribe to emails
- Complete a contact form
- Contact customer support
- Submit a review
- Participate in a promotion
Automatically From Your Device
For example, through:
- Cookies
- Pixels
- Log files
- Analytics tools
- Similar technologies
From Service Providers
We may receive information from service providers that help us operate the Website, process transactions, prevent fraud, provide analytics, or perform other business functions.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Comply with legal, tax, accounting, and regulatory requirements
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include:
- Access controls
- Security monitoring
- Secure website technologies
- Encryption where appropriate
- Authentication controls
- Limiting access to personal information
- Security procedures for service providers
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live and subject to applicable legal requirements, you may have certain rights concerning your personal information.
These rights may include the right to:
- Know whether we process personal information about you
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of certain personal information
- Request portability of certain personal information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Withdraw consent where processing is based on consent
- Appeal certain decisions concerning privacy requests
- Exercise other rights provided by applicable state law
For example, Virginia law provides consumers with rights including access, correction, deletion, and data portability, subject to applicable requirements and exceptions.
California law also requires covered businesses to provide comprehensive privacy information and explain applicable consumer rights.
Not every right is available to every person or in every circumstance. Rights may depend on your state of residence, the nature of our relationship with you, and applicable legal exceptions.
11. How to Submit a Privacy Request
To submit a privacy request, contact us using the information below:
Email: [email protected]
Subject: Privacy Request
Please tell us:
- Your name
- Email address associated with your account, if applicable
- The type of request you are making
- Any additional information reasonably necessary for us to locate your information
We may need to verify your identity before completing certain requests. This is intended to protect personal information and prevent unauthorized requests.
You do not need to create a new account solely to submit a privacy request where applicable law prohibits such a requirement.
12. Appeals
Where applicable law provides a right to appeal our decision regarding a privacy request, you may request an appeal by contacting us at:
Email: [email protected]
Please include:
Subject: Privacy Request Appeal
We will review the request and respond within the timeframe required by applicable law.
13. California Privacy Rights
If you are a California resident and applicable California privacy law covers Nexelly’s processing of your personal information, you may have additional rights.
These may include rights concerning:
- Access to personal information
- Correction
- Deletion
- Information about categories of personal information collected
- Information about sources of personal information
- Information about purposes for collecting personal information
- Information concerning disclosures, sales, or sharing
- Opting out of certain sale or sharing activities
- Limiting certain uses of sensitive personal information where applicable
- Non-discrimination for exercising applicable privacy rights
California requires covered businesses to maintain a privacy policy describing relevant information practices and consumer rights.
If applicable, Nexelly will provide additional California-specific notices or opt-out mechanisms required by law.
14. Other U.S. State Privacy Rights
Several U.S. states have enacted comprehensive consumer privacy laws.
Depending on where you live and whether Nexelly is subject to a particular state law, you may have additional privacy rights.
These laws may provide rights concerning:
- Access
- Correction
- Deletion
- Data portability
- Opting out of targeted advertising
- Opting out of certain sales of personal information
- Opting out of certain profiling
- Appeals
- Other privacy choices
Nexelly will handle qualifying requests according to applicable law.
Because state privacy laws and their applicability can change, we may update this Privacy Policy and related privacy notices when necessary.
15. Children’s Privacy
Nexelly sells food, snacks, beverages, sweets, and other products that may be purchased for children. However, the Website is not intended to be a service directed to children.
We do not knowingly collect personal information directly from children under 13 for purposes that are prohibited by the Children’s Online Privacy Protection Act (“COPPA”).
COPPA imposes specific requirements on websites and online services directed to children or that knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us in a manner that violates applicable law, please contact us at:
If we determine that we have improperly collected personal information from a child, we will take reasonable steps to delete it as required by applicable law.
16. Third-Party Websites and Services
- Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.
- We are not responsible for the privacy practices, security, content, or policies of third-party websites.
- We encourage you to review the privacy policies of third-party websites before providing them with personal information.
17. Third-Party Analytics and Advertising
We may use third-party analytics and advertising services to understand Website usage, measure marketing performance, improve our Website, or advertise our products.
Google Analytics, WooCommerce-related services
Examples may include:
- Google Analytics
- Google Ads
- Meta
- TikTok
- Other advertising networks
- Email marketing platforms
- WooCommerce-related services
These services may use cookies, pixels, tags, or similar technologies.
Where required by applicable law, we will provide appropriate notices and choices concerning these technologies.
18. Email Communications
If you subscribe to Nexelly marketing communications, we may use your email address to send promotional messages, product updates, offers, or other marketing communications.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in a marketing email; or
- Contacting us using the information provided below.
Even after opting out of marketing emails, you may continue to receive necessary transactional communications, including order confirmations, shipping updates, account notifications, or customer-service messages.
19. Do Not Track Signals
Some browsers offer a “Do Not Track” setting.
Because there is currently no universally accepted standard for interpreting all Do Not Track signals, our Website may not respond to every such signal unless required by applicable law.
Where applicable law requires recognition of browser-based or other privacy preference signals, we will process those signals as required.
20. International Data Transfers
Nexelly may use service providers that process personal information in countries other than the country in which you live.
If personal information is transferred outside the United States or otherwise transferred across jurisdictions, we will take steps required by applicable law to protect that information.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our Website
- Changes to our services
- Changes in our information practices
- Changes to technology
- Changes in applicable laws
- Changes in business operations
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page.
We encourage you to review this Privacy Policy periodically.
22. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
- Nexelly
- Website: https://nexelly.com/
- Email: [email protected]
Important before you publish this
There are four things I would not leave as generic placeholders.
1. Your legal business information
You need to tell me the actual:
- Legal business/company name
- Business address
- Privacy/contact email
Don’t put a random address just to make the policy look complete.
2. Your actual WooCommerce/payment setup
Tell me which payment methods you use, for example:
- Stripe
- PayPal
- WooPayments
- Apple Pay
- Google Pay
- Other
The policy should describe the actual services you use, rather than claiming Nexelly uses providers it doesn’t use.
3. Your tracking/advertising tools
This is particularly important.
Tell me whether you have installed:
- Google Analytics
- Google Search Console only
- Google Ads
- Meta/Facebook Pixel
- TikTok Pixel
- Microsoft Clarity
- Hotjar
- Klaviyo
- Mailchimp
- Any cookie-consent plugin
- Any other tracking/marketing plugin
This matters because California and other state privacy laws can treat certain advertising/analytics disclosures differently, and California’s current rules specifically address sale/sharing and opt-out mechanisms.
4. Don’t falsely claim “we never sell your information”
I intentionally didn’t put that blanket statement into the policy.
If Nexelly uses advertising pixels, retargeting, analytics, or certain third-party services, a broad statement like “We never sell or share your information” can be inaccurate depending on how those technologies operate under applicable state definitions.
The FTC also emphasizes that companies should make sure their actual privacy practices match the promises made in their privacy policies.