Last Updated: August 31, 2026
At Nexelly, we want you to feel confident when shopping for snacks, sweets, beverages, pantry essentials, and everyday favorites. Because many of our products are food and consumable items, we have a few specific guidelines for returns and refunds.
Food & Consumable Products
For health, safety, and quality reasons, we generally do not accept returns of opened, used, or consumed food and beverage products. We also do not normally accept returns simply because you changed your mind or ordered the wrong item.
Damaged or Defective Products
If your order arrives damaged, defective, leaking, spoiled, or otherwise unusable, please contact us as soon as possible after delivery.
Please include:
- Your order number
- Product name
- A brief description of the issue
- Photos of the product and packaging
After reviewing your request, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us promptly. We will review your order and work to provide the appropriate replacement or refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We may be able to cancel your order if it has not yet been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
Refunds
Once a refund is approved, it will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account depends on your bank or payment provider.
Important
Please do not send products back to Nexelly without contacting us first and receiving return instructions. Nothing in this policy limits any consumer rights or remedies that may apply under applicable law.
Contact Us
For refund, return, or order-related questions, please contact us:
Website: https://nexelly.com/
Email: [email protected]